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Policies

GROUP CLASS ATTENDANCE POLICIES

Please contact us at info@frontporchcville.org or call us at 434-806-7062 to discuss class placement questions. If a class is canceled by The Front Porch for any reason, the student will be notified and automatically issued a refund to the purchaser’s account. Student-initiated cancellations are not subject to make-ups. Full refunds or full school credits are available until 72 hours before your 1st class begins.

PRIVATE LESSON ATTENDANCE POLICIES

Students are eligible for one make-up lesson per session, in the event of an illness or emergency, with at least 24 hours notice. The Director of Operations AND the instructor must be contacted 24 hours before your scheduled lesson, otherwise the lesson is forfeited. Your make-up lesson must be scheduled by the Director of Operations and completed before the end of the current semester. If a session is canceled by The Front Porch, the student will be notified and a refund will automatically be issued to the purchaser’s account.

PARKING

Parking is available at the Water Street Parking Garage or the Market Street Garage. They offer the first hour for free. If you are taking a lesson or class 60mins or longer please stop by the front desk for a validation stamp. There is no charge to park in the Market and Water Street Garages on the following days: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. For more parking information, rates, and hours head here. Please do not park in the lot directly beside The Front Porch, it is privately owned and they often tow.

INCLEMENT WEATHER

The Front Porch follows the Charlottesville City School system’s inclement weather plan. Students will be notified of all closings and delays via email. Announcements will also be made on social media and on our online calendar HERE.

PHOTO PERMISSION

By registering for this class, I grant The Front Porch permission to photograph or video my/my child’s participation in The Front Porch’s music education programs. I also grant The Front Porch permission to use my/child’s likeness in a promotional capacity including but not limited to print materials, web site, print, online or out of home media and other medium now or later developed; as well as permission to share photography and video including my/my child’s likeness for use by media publications and institutions that fund The Front Porch operations and programs.

ARE YOU ADA ACCESSIBLE?

Yes.  If you require wheelchair access please let us know at the time of class registration, or at the time of concert ticket purchase by emailing info@frontporchcville.org

ARE YOU OFFERING IN-PERSON LESSONS CURRENTLY DURING COVID-19 PANDEMIC?
We are not offering in person lessons due to COVID-19 at this time. Our teachers use Zoom and send students a weekly invite to join their lessons.
WHAT IS THE FREQUENCY OF YOUR LESSONS?
Group classes run weekly and you can set your own schedule for private lessons. You’ll get the most out of a weekly lesson. We highly recommend a group class for beginners. Once you start to nail down those basics it’s good to supplement in some private instruction to tackle any personal challenges/goals.
WHAT STYLE SHOULD I START WITH?
Whichever you’re most interested in would be the best choice, you’ll be more likely to practice that way!
WHAT MATERIALS DO YOU PROVIDE?
Teachers provide online materials (that you can print at home) and/or videos to supplement the class. There are no physical lesson books/DVDs/CDs.
WHAT ARE YOUR TYPICAL HOURS?
Generally, we have classes Mon – Thurs, but there are a few teachers who also teach on the weekends.
WHAT IS THE COST? HOW IS PAYMENT HANDLED?
Payment is due at the time of registration. Group classes for teens and adults are $26/lesson, and $23/lesson for kids. We offer 30 minute ($37), 45 minute ($55), and 60 minute ($71) private lessons. Students can purchase one private lesson before they must commit to a package of six or more lessons. Group class registration can be found HERE. You can register for private lessons by emailing info@frontporchcville.org.
WHAT IS YOUR REFUND POLICY?
Group classes must meet a minimum of three students to run. In the event that a class is cancelled due to enrollment, the student can receive a refund, school credit, or can choose to transfer to another class.

Refunds can also be issued if a student drops a class 72hrs before the start date.

Once a class has begun, students are not eligible to receive a refund. Placement issues should be immediately resolved with the Director of Operations after the first day of class.

We do not provide refunds for any processing fees.

DO YOU OFFER FINANCIAL ASSISTANCE?

Yes! Please click here for more information.

ARE MAKE-UP LESSONS OFFERED FOR PRIVATE LESSONS?
Students are eligible for one make-up lesson per session, in the event of an illness or emergency, with at least 24 hours notice. The Director of Operations AND instructor must be contacted 24 hours before your scheduled lesson, otherwise the lesson is forfeited. Your make-up lesson must be scheduled by the Director of Operations and completed before the end of the current semester. If a session is canceled by The Front Porch, the student will be notified and a refund will automatically be issued to the purchaser’s account. We do not schedule make-ups for technical issues. Please give yourself plenty of time to ensure your video and audio are working correctly prior to your lesson.
ARE MAKE-UPS OFFERED FOR GROUP LESSONS?
If a class is canceled by The Front Porch for any reason, the student will be notified and automatically issued a refund to the purchaser’s account. Student-initiated cancellations are not subject to make-ups.
I'M INTERESTED IN TEACHING. WHO SHOULD I CONTACT?
Please email info@frontporchcville.org to inquire about job opportunities.

Charlottesville

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221 Water St E
Charlottesville, VA 22902

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434-806-7062

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New Location

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Coming in 2021

Stay tuned for more info!

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